Care Access Specialist

Position Title: Care Access Specialist Location: Winding Waters Medical Clinic - Enterprise, Joseph, & Wallowa Reports To: Care Access Team Manager Position Type: Full-Time Position Wage: $18.50+ DOE Position Summary: The Care Access Specialist (CAS) helps support patient access and provides an exceptional patient experience through courteous, professional, and patient-centered interactions. Responsibilities:  Registration/Check In/Check Out/Open and Closing: o Greet patients and confirm or update registration information. o Copy and update insurance and prescription cards in the EPIC system. o Enter required phone numbers for prior authorization of procedures. o Assist patients with completing forms for uncovered services and self-pay. o Obtain and update FPL information yearly. o Verify insurance eligibility daily for scheduled patients. o Schedule patient appointments accurately and manage walk-in patients using the Urgent Care workflow. o Complete check-in and check-out processes, including handling payments, making follow-up appointments, and managing patient recalls. o Review appointment notes for necessary documents and address any past due account balances or co-pays.  In-Basket Management: o Review and manage CC’d charts, RX responses, MyChart messages, and other follow-ups from providers. o Address patient financial inquiries or direct them to the Patient Account Manager.  Telephone Encounters/MyChart: o Direct calls to appropriate providers or create telephone encounters for team review. o Communicate with patients via MyChart while ensuring confidentiality.  Patient Care: o Make reminder calls for upcoming appointments and send reminder letters or messages. o Mail patient letters as directed. Winding Waters Clinic - Care Access Specialist Job Posting Updated 07/09/2024  Additional Duties: o Prepare next-day morning huddle materials and provider schedules. o Prepare Well Child Packets with appropriate materials. o Assist with cleaning rooms/areas as requested by the OSHA team. o Print daily reports of ER/Hospital admissions, arrange follow-ups, and communicate with the appropriate provider and team. Qualifications:  Previous experience in a medical office or healthcare setting preferred.  Proficient in using Electronic Health Records (EPIC experience is a plus).  Strong organizational skills with attention to detail.  Excellent communication skills and the ability to maintain patient confidentiality.  Ability to multitask and handle a variety of administrative and patient-facing responsibilities. Why Join Us? At Winding Waters Clinic, you will thrive in a dynamic and stimulating work environment where your skills and contributions directly impact patient care. We offer a fast-paced atmosphere that keeps you engaged and challenged, with opportunities to grow and excel in your career. How to Apply: If you are a compassionate and organized professional ready to contribute to a dynamic healthcare team, please submit your resume and a cover letter detailing your relevant experience to jessie.michaelson@windingwaters.org with the subject line "Care Access Specialist Application." Equal Opportunity Employer: Winding Waters Clinic is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.