Clinical Operations Director
About Winding Waters Clinic
Winding Waters Clinic is a Federally Qualified Health Center (FQHC) and a Patient-Centered
Medical Home (PCPCH). We are committed to a team-based approach to care.
● Our mission is to improve the health of our communities.
● Our vision is the best health for all.
● Our values are accountability, collaboration, and empowerment.
Key Skills and Competencies
Clinical Leadership and Operations
● Oversee the daily operations of clinical support staff, including the Medical Assistant
(MA) and Health Advocacy Team (HAT) staff.
● Lead and manage these teams to ensure efficient workflow, resource allocation, and
exceptional patient service.
● Serve as the primary resource for clinical staff, providing the tools and information
needed to perform their duties effectively.
● Collaborate with providers and other departments to streamline patient care and manage
patient flow.
● Ensure clinical services are evidence-based, adhere to best practices, and comply with
all state and federal regulations.
● Act as a patient advocate, ensuring immediate patient concerns are addressed promptly.
● Oversee the management of in-basket messaging and other communication channels,
ensuring all patient encounters are triaged and managed according to clinic policy.
Staff Management and Development
● Partner with the executive team to recruit, interview, and hire new MA and HAT team
members.
● Onboard, orient, and train new clinical support staff, ensuring they are proficient in
systems like OCHIN Epic and other reporting tools.
● Manage staff scheduling for the HAT and MA teams to ensure adequate coverage and
support across all locations.
Created: 10/2025
● Provide ongoing mentorship and professional development opportunities for direct
reports.
● Conduct regular team meetings, performance evaluations, and one-on-one sessions to
provide feedback and support.
● Address performance issues directly, developing and implementing performance
improvement plans as needed.
Quality Improvement and Compliance
● Lead quality improvement initiatives, including data analysis, reporting, and
implementation of improvement plans to enhance patient outcomes.
● Develop and implement strategies to improve patient access, reduce wait times, and
enhance overall patient satisfaction.
● Monitor and maintain quality assurance standards for all clinical work, ensuring
adherence to established protocols.
● Ensure compliance with all federal, state, and local regulations, including OSHA, HIPAA,
and PCPCH.
Administrative and Strategic Planning
● Collaborate with other department directors to plan and implement change initiatives.
● Contribute to budget planning and resource management discussions to ensure efficient
use of resources.
● Participate in strategic planning and decision-making processes with the Health Services
Officer and other executive team members.
● Attend and engage in regular meetings, including Medical Department Meetings, Quality
Committee Meetings, and Department Directors’ Meetings.
Physical Abilities and Personal Characteristics
● Physical Stamina: Possess the strength to work a minimum of 10-hour days and have
the mobility to move quickly about the clinic.
● Physical Dexterity: Ability to use hands and fingers well enough to write, type, and
perform procedures.
● Physical Tolerance: Must tolerate exposure to germs.
● Lifting: Have the ability to lift 35 pounds.
● Personal Characteristics: Must be a highly skilled and motivated leader with
exceptional leadership abilities, strong organizational skills, and a passion for continuous
quality improvement.
● Clinic Culture: Exhibit a team approach and attitude.
Created: 10/2025
Performance Measurements
● Medical Assistant Team:
○ Patient Access: Maximize support to medical provider teams to maintain
same-day access and limit the need to "cap" schedules.
○ Patient Satisfaction: Maximize overall patient satisfaction ratings for the medical
team.
○ Efficiency: Implement strategies to minimize patient wait times and ensure
patients are roomed within 15 minutes of their scheduled appointment.
○ Quality Assurance: Ensure in-basket management, opening/closing duties, and
exam-room stocking adhere to clinic protocols.
● Health Advocacy Team (HAT):
○ Teamwork: Ensure all team members are cross-trained on all HAT duties.
○ Timeliness of Service: Ensure the in-basket is addressed daily and that imaging
and referrals are processed within 48 hours.
○ Patient Satisfaction: Maximize overall patient satisfaction for HAT team
responsibilities.
○ Efficiency: Implement strategies to ensure work is efficient and effective.
○ Quality Assurance: Review system-generated reports to ensure closed-loop
tracking processes are effective.
● Clinical Operations:
○ Quality: Prioritize, sustain, and/or improve performance on EOCCO, ACO, and
UDS quality metrics.
○ PCPCH Standards: Maintain and/or enhance systems supporting PCPCH Tier 5
status.
○ Meeting Attendance: Personally attend leadership meetings.
How to Apply
Please submit your resume and a cover letter to jessie.michaelson@windingwaters.org.
We look forward to hearing from you!
Equal Opportunity Employer
Winding Waters Clinic is an Equal Opportunity Employer. We are committed to creating
a diverse and inclusive workplace. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
Created: 10/2025
expression, sexual orientation, national origin, genetics, disability, age, or veteran
status.
