Teller-Enterprise

Through face-to-face interactions with customers, you will have the opportunity to provide exceptional customer service by handling financial transactions accurately and efficiently. As a Teller with Community Bank, your day will be spent having professional and friendly interactions with both customers and fellow Community Bank employees. You will promote a positive and professional image of the Bank by providing fast, courteous, and efficient customer service, while processing customer transactions in a confidential and accurate manner.

Statement of Expectations

Community Bank expects all employees to comply with the responsibilities of their assigned position to the highest degree of performance by:

• Adhering to the Company’s policies and supporting Management decisions and goals in a positive, professional manner.
• Representing Community Bank with a high level of integrity and professionalism.
• Maintaining knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including, but not limited to, the Bank Secrecy Act.
• Demonstrating a willingness to adapt to changing business needs and deadlines.
• Possessing a work ethic that includes neatness and punctuality.
• Exhibiting a professional, business-like appearance and demeanor.
• Treating all individuals and groups with respect and dignity.
• Performing the essential functions of their job safely, without endangering the health and safety of themselves or others.

Essential Functions

• Identify customers in accordance with procedures and follow all Bank Secrecy Act (BSA) procedures while assisting customers over the phone, in person or through electronic communications.
• Complete all transactions in accordance with BSA procedures documenting accurately and appropriately transactor and benefactor information.
• Count cash in and out of your drawer accurately and efficiently and maintain a knowledge of currency security features.
• Receive checks and cash for deposit into savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and issue receipts.
• Cash checks and pay money from savings and checking accounts upon verification of signatures and customer account balances. Inspects all checks, bonds, money orders, savings withdrawals, and so forth to determine funds availability and negotiability.
• Educate customers about bank products they would benefit from explaining various types of accounts and certificates of deposit (CD), interest, and deposit rates. Suggest use of safe deposit boxes, sweeps, consumer loans, credit cards, digital banking, debit cards, and other related services.
• Receive loan payments, verify customer name, loan number, amount and process payments.
• Request payoff statements from the appropriate internal departments.
• Redeem saving bonds.
• Issue cashier’s checks, money orders, counter checks, deposit slips efficiently and accurately.
• Process incoming mail deposits and payments, signature cards, and other items received in the mail.
• Review and completed assigned daily reports and tasks.
• Keep cash, keys, combos, and your PC secure at all times and maintain a high level of security for the Bank.
• Knowledge in features and functions of digital banking, bill pay, and mobile deposit in addition to all other consumer digital services.
• Maintain proper levels of cash in cash drawer.
• Balance your cash drawer daily.
• Accept and process check reorders, address changes, and telephone transfer requests.
• Cross train to accept and accurately complete account type changes, wire forms, preauthorized (ACH) payment requests, Automatic Funds Transfers (AFT), and stop-payment requests.
• Greet customers and facilitate a welcoming, responsive, and customer focused environment.
• Maintain an understanding of FDIC insurance and how customer deposits are insured.
• Knowledgeable of fraud, scams, and other cyber activities that may impact the bank and/or customers.
• Provide prompt and accurate follow through on all customer inquiries, requests, and complaints.
• Offer the customer an alternative if unable to satisfy a request. Discuss any customer complaints with your supervisor.
• Maintain basic understanding of consumer and commercial loan products offered, and knowledge of who to refer requests to in the appropriate internal resource departments.
• Demonstrate effective interpersonal skills necessary to interact positively with both customers and staff members.
• Responsible for: completing timecard each day worked; provide timecard corrections as needed to supervisor; and reviewing timecard on a regular basis to ensure that it is complete and correct prior to payroll processing.
• Responsible for communicating leave requests with supervisor and submitting all time off requests in the payroll system.
• Responsible for completing all digital, in-person and other training courses as assigned.
• Keep work area neat, organized, and free from distraction.
• Knowledgeable in the bank’s procedures applicable to the Teller role, as they are updated.
• Substitute at other branches as needed.

Proficiencies

• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.
• Basic word processing and computer database skills.
• Ability to learn and navigate computer systems and websites necessary to complete job description and other duties as assigned.
• Effective interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills.
• Knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including but not limited to the Bank Secrecy Act.
• Ability to work accurately with close attention to detail.
• Ability to maintain confidentiality of sensitive information.
• Ability to study and apply new information.