Front Desk Associate

About Us:
SureStay by Best Western in Enterprise is committed to providing clean, comfortable accommodations and friendly, reliable service to every guest. We are looking for a dependable and personable Front Desk Associate to join our team.

Job Responsibilities:

• Greet and check in guests with a welcoming attitude
• Manage reservations, cancellations, and room assignments
• Answer phone calls and assist with guest inquiries
• Process payments and maintain accurate records
• Provide local recommendations and directions
• Ensure the front desk and lobby areas are clean and organized
• Handle guest concerns professionally and efficiently

Qualifications:

• Strong customer service and communication skills
• Basic computer skills (reservation systems a plus)
• Ability to multitask and stay organized in a fast-paced environment
• Reliable, punctual, and detail-oriented
• Weekend and holiday availability preferred