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Mobile Crisis Case Manager

Posted: 08/04/2023

POSITION TITLE: Mobile Crisis Case Manager

REPORTS TO: Crisis Coordinator

FLSA STATUS: 1 FTE/ Non-exempt, hourly

Salary: DOE


  • Assists the QMHPs in the coordination of crisis services as requested by WM Hospital, PCP's, Law enforcement and residential programs. Provides temporary case management services, as determined by mobile crisis team, to support an individual(s) who is in crisis with the goal of preventing the need for higher levels of care.


  • Supervision is not inherent to this position. However there may be opportunities for leadership within this role based on competency with crisis services and administrative and supervisory proficiencies.


  • Principal Duty: Gather information such as medical records, medication list, legal docs, etc. from various service providers to assist in the coordination of care for an individual in crisis.


  • Principal Duty: Medication management which may include setting up pill boxes, dispensing medication under direction of QMHP, nurse or Physician, during a crisis or in follow-up to the crisis increasing stabilization.


  • Principal Duty: Make referrals and connect individuals to necessary services as identified by the individual and team.


  • Principal Duty: As an individual is able, provide skill development and training to help ensure smooth transition between levels of care and to assist individuals in remaining as independent as possible.


  • Principal Duty: Assist individuals with recommended follow-up services by connecting them to ride services, connecting them to child care services or other services that supports them in following through with recommended services and appointments with agency and other community service providers.


  • Principal Duty: Assist individuals, prior to crisis or after stabilization of a crisis situation, with completing Mental Health Advanced Directives, helping them identify their wishes and desires should they go into crisis.


  • Other misc. duties as assigned.



  • Experience with and/or understanding of the special needs of persons who have a history of mental or emotional challenges. Required
  • Strong writing and speaking skills. Required
  • Past experience working in the human services field. Preferred
  • Ability to build relationships with individuals served and other professionals. Required
  • General familiarity with mental health terminology. Preferred
  • Other desirable personal characteristics would include tolerance, tact, the ability to control emotions in stressful situations and demonstrated functional maturity. Required
  • Qualify as a QMHA per OHA standards. Required
    • Bachelor's degree in a behavioral sciences field, or a combination of at least 3 years relevant work, education, training or experience
    • Understand mental health assessments, treatment and service terminology and to apply the concepts;
    • Provide psychosocial Skills Development;
    • Implement interventions developed with individual, mobile crisis team and identified in the Service Plan (within their scope of practice);
  • Experience working with culturally diverse populations and speaking a 2nd language is a plus.


CONFIDENTIALITY: This position requires the handling of highly confidential information. Must adhere to rules and laws pertaining to client confidentiality. Confidentiality and non-solicitation agreement may be required as part of this position.

COMMUNICATION SKILLS: Must be able to effectively and accurately communicate information in both oral and written form in English with the ability to present and exchange information internally across teams and co-workers, and externally with clients and the public, Information communicated ranges from routine/ basic information to complex and confidential technical information. Must be respectful and professional in communications with clients and co-workers at all times.

LEADERSHIP & TEAMWORK: Must be able to work effectively and constructively with other office staff, clinicians, the administrative team and all other staff. Participates in staff and other meetings in person. Remote work only permitted with prior written approval.


This position requires you to be regularly available for work as scheduled. Position requires professional and personal skills to cope with stress associated with work involving a high degree of mental, emotional and physical demands. This position also requires the ability to bend, stoop, use stairs, open and close doors, push and pull on a regular basis (1-2 hours/day). While performing the essential duties of this job, the employee is regularly required to sit; talk and hear; use hands and fingers and handle or feel; reach with hands and arms on a regular basis (up to 8 hours/day). Light lifting occasionally required up to 20 lbs. (less than 1 hour/day). Computer usage is required on an intermittent or continuous basis (up to 8 hours/day); phone usage is occasionally required (less than 1 hour/day). Reasonable accommodations will be made to enable persons with disabilities to perform the essential functions of this position, unless such accommodations create undue hardship.


Work involves the public and is performed in an office environment where the noise level is usually moderate, but occasionally may be exposed to loud noise such as raised voice levels and alarms. Occasionally the work environment may extend to other community offices, residential houses, and off-site locations, where the work environment varies widely.

This position may be exposed to the everyday risks or discomforts which require normal safety precautions typical of such places as an office open to the public (i.e., moving mechanical parts, airborne particles, and electrical shock). This person will be serving clients from all demographics within the community. Masks or other protective gear for airborne illnesses will be available upon request.

REVISIONS TO JOB DESCRIPTIONS may be made at any time.

WVCW is a Trauma informed Organization and this person is expected to be a leader and example of Trauma Informed Care in the workplace.

Reasonable accommodations may be made to enable persons with disabilities to perform the essential function.

Wallowa County Center for Wellness is an equal opportunity employer.