Front Desk Office Assistant

• Core Functions:
  •  Ability to track and report data
  •  Scheduling off site appointments for clients using google and internal system
  • Comfortable talking on the phone and calling clients
  •  Keep track of office supply inventory
  •  Work well as part of a team
  •  Comfortable and able to relate to people who are affected by psychosis and/or other serious mental

• •  Participation in various agency meetings
  • Ability to accurately, efficiently and effectively utilize multi-line phone system
  • Multi task roles of laundry, break room stocked with supplies
•  General Public Interaction:
  • Able to deal effectively and in a friendly manner with community members and colleagues in person and

• •  Provides easy and welcoming access to services regardless of ability to pay or location or residence
  • Ability to remain calm if clients escalate
• Scheduling:
  •  Ensures that clients are scheduled for appointments using electronic scheduling programs(s). This may include keeping track of several calendar systems as well as maintaining clinician schedules

•  Issues appointment reminders
  • Prepare technology to ensure tele-health providers are ready to start before appointments
•  Filing:
  • Ensures that documents are filed in clients’ charts according to established formats
• Mail:
  • Assists in retrieving and distributing mail, stocking stamps, and preparing outgoing mail
• Miscellaneous Duties:
  • Ensure forms/screenings are available in clinical rooms
  • Ensure security, integrity and confidentiality of data
  •  Adhere to office policies and procedures
  •  Handle inquiries and re-direct complaints/ grievances/ complaints to appropriate Director
  • Maintain a safe and secure working environment 

•  High School diploma/ GED AND equivalency of at least 2 years’ experience secretarial or office procedures. Training and experience *required
• Office experience in a mental health, medical or human services fields *preferred
•  Must pass background check *required
•  Self-directed yet able to work with supervision and effectively within a team *required
• Ability to use a computer for word-processing, basic Excel spreadsheet accounting, MS Word and development of forms *preferred
• Proficiency in Google Suite *preferred
•  Proficiency in OCHIN *preferred
• Willing to work weekdays

• Organize, establish priorities and multi-task effectively
• Interact and relate to clients, staff, supervisors and others with professionalism, confidentiality, respect and dignity
•  Excellent ability to communicate clearly, with accurate punctuation, grammar and spelling in both written and verbal formats
• Basic mathematical skills
•  Ability to learn quickly, adapt to changing environment and adhere to general office procedures
• Hands on experience with office machines (phone systems, fax machines, printers, shredder)
• Familiarity with electronic scheduling tools
•  Strong organizational and planning skills in a fast-paced environment
•  Familiarity with and utilization of a Trauma Informed Care approach is highly valued

Not a benefited position