Customer Service Representative (CSR)

Join Our Amazing Veterinary Team!
Our busy mixed-practice veterinary clinic is looking for a friendly, organized, and compassionate Customer Service Representative (CSR) to join our team. As the first point of contact for our clients, you will play a key role in creating an exceptional experience while helping support the daily operations of our clinic.
 
We're proud of our culture—our team genuinely enjoys working together, supports one another, and is committed to providing exceptional care for our patients and clients. We work hard, laugh often, and believe that a positive workplace makes all the difference.
 
What You'll Do

• Greet clients and their pets with warmth, professionalism, and compassion
• Answer phones, emails, and text messages and assist clients with questions
• Schedule appointments and help coordinate daily patient flow
• Triage client concerns and communicate urgent matters to the veterinary team
• Present treatment estimates, process payments, and assist with billing inquiries
• Maintain accurate medical records and client information
• Assist with prescription refill requests and referral coordination
• Support patient check-in and check-out processes
• Maintain a clean, organized, and welcoming reception area
• Work closely with veterinarians, technicians, and management to ensure smooth clinic operations

• High school diploma or equivalent
• Previous customer service experience required
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm in a fast-paced environment
• Comfortable handling emotional situations with empathy and professionalism
• Basic computer skills required
• Dependable, punctual, and team-oriented
• Ability to lift up to 50 pounds occasionally and move throughout the clinic during the workday