Branch Manager

Position Overview

1.Responsible for the management of the day-to-day operations of the Branch, including all Member Service functions.

Essential Functions

1. Demonstrate leadership skills and foster an environment supportive of the Credit Unions values, accomplishments, mission and vision.

1. Responsible for the development, management and evaluation of a successful sales, service and referral culture within the Branch. Establish goals, benchmarks and measurements for member satisfaction, sales and referrals. Facilitate, encourage and foster the integration of CUSO products and services.
2. Analyze operations to improve efficiency and reduce costs. Ensure efficient operations, optimal service delivery and exception member service.
3. Validate, inspect and analyze Branch operations to improve efficiency and reduce costs. Ensure efficient operations, optimal service delivery and exceptional member satisfaction.
4. Ensure necessary employment actions are taken for adequate staffing and performance objectives.
5. Ensure that training programs are implemented to carry out the Credit Unions declared mission and strategic business plan goals.
6. Communicate frequently with Branch employees to provide information, receive feedback and encourage team decisions concerning existing, new or revised systems and policies and procedures within the Branch or Credit Union.
7. Administer a sound job evaluation and salary administration program for attracting and retaining employees.
8. Conduct or oversee hiring, promotions, reclassifications, transfers, training, mentoring, coaching and disciplinary matters regarding assigned Branch Team members.
   1. Mentor and coach others to achieve desired levels of performance; assist with evaluating and determining necessary training needs.
   2. Ensure staff is cross-trained and knowledgeable about all Credit Union and CUSO products and services.
   3. Meet regularly with direct reports to establish individual and team performance goals; review and monitor progress towards goals and measure results to track success of sales culture.
9. Promote and maintain good public relations with members, team members and Management.
10. Handle all loan functions with a high level of accuracy (i.e. conduct loan interviews; process loan requests and take appropriate action in a timely and thorough manner; ensure completeness and accuracy of loan documentation and computer input (L360,lLaserPro and Galaxy), pull credit reports, analyze data to determine member qualifications within the Credit Unions loan policies and guidelines; perform accurate collateral inspections and obtain accurate collateral valuations, ensure documentation is complete, present loan package to loan committee for approval or denial, prepare loan documents, obtain accurate signatures, create loans, disburse loan funds, secure collateral as necessary, make sure file is put together in appropriate file order).
11. Process paid off loans appropriately.
12. Accurately review new account files and consumer loan files (red & blue).
13. Handle all account functions (new and existing) with a high level of accuracy (i.e. ensure completeness and accuracy of account documentation and computer input (DepositPro and Galaxy). Open new accounts: pull ChexSystem, OFAC and Qualifile on all members. Pull credit reports on all members over the age of 18. Analyze all reports. Verify ID is current, not expired. Verify current address. Handle IRA accounts, term share renewals, perform account maintenance/modifications as necessary, process ATM and debit card requests, determine if member is qualified for checking account and/or ATM and debit card, closing of accounts. Make sure file is in appropriate order and ready for the review process).
14. Handle lead functions with a high level of accuracy (i.e. backup MSR supervisor, monitor and process any branch related management reports, appropriately handle irate members in a professional manner, other functions as requested).
15. Perform all duties and responsibilities of a Member Service Representative, including, but not limited to: educating existing and potential members on products and services, performing teller transactions and account services, processing loan requests, maintaining internal controls, and performing other duties as needed.
16. Demonstrate team work in working with the collections / loan adjusters in handling delinquent accounts/loans.
17. Adhere to all lending policies and procedures.
18. With your supervisor, consistently set and achieve stated goals.
19. Satisfactory completion of all basic Credit Union required BAI training and BAI management training, in a timely manner.
20. Satisfactory completion of all required BAI training to obtain lending authority.
21. Become and serve as an Oregon Notary Public.
22. Implement Credit Union policies and procedures and recommend revisions to achieve desired results.
23. Research, establish, and maintain vendor relationships.
24. Participate in the development and maintenance of a corporate-wide compliance culture.
25. Recommend opportunities and strategies to Senior Management to improve credit union member service and employee training.
26. Actively participate in product development initiatives.
27. Continuously develop and enhance OWFCUs competitive status as an employer and member service provider.
28. Monitor costs of operations within Branch operating budget. Determine needs of Branch and submit annual budget requests.
29. Prepare and disseminate reports within specified timeframes, if requested or required.
30. Assist with all branch departmental duties, training, and audits as needed, requested, or required.
31. Responsible for all security controls necessary to maintain sound and secure Branch operations.
32. Oversee maintenance of the Branch building and equipment.
33. Determine proper control and individual accountability of cash and negotiable items in the Branch in accordance with Credit Union policies and procedures.
34. Ensure the Branch Team follows procedures regarding the Equal Credit Opportunity Act, Federal Truth-in-Lending Act and other state and federal regulations that apply to state chartered credit unions.
35. Communicate in a respectful, professional, and timely manner in person over the phone, and via e-mail.
36. Actively participate in security, robbery, and disaster recovery training.
37. Cross-sell and promote OWFCU services to members and the community.
38. Represent the Credit Union with a high level of integrity and professionalism.
39. Contribute to a favorable public image of the Credit Union by establishing and maintaining professional relationships and participating in community and business development activities.
40. Adhere to federal and state regulations, credit union policies and procedures, and other compliance obligations.
41. Participate in required meetings and training.
42. Serve on committees and attend meetings as requested.
43. Actively contribute to Credit Union and department team goals and functions, including but not limited to, initiating resolution of observed or known issues concerning other departments and championing other departmental changes that will benefit the organization.
44. Support Management and member decisions and goals in a positive, professional manner.
45. Must complete training and become knowledgeable in BSA, OFAC and Customer Identification regulations. Must follow policies and procedures in these areas.

Perform other duties as assigned.