Customer Service Representative

Job description
Are you ready to deepen your understanding of the insurance industry or start a new career in a recession proof industry? Office based work with a consistent schedule. The right candidate for this job will appreciate our strong company culture and genuine care for our team and clients, be excellent with details, and have a natural desire to learn and grow. We are looking for candidates with excellent communication skills and a deep need to help others. Must have strong ethics and ability to be a lifelong learner as the industry is always changing, providing new earning opportunities. We will support your learning and growth with company-paid insurance education, professional development, on-the-job training, and mentorship.
Who are we looking for? An outgoing, enthusiastic, friendly, resourceful Customer Service Representative (CSR) seeking a long-term career with a great company. This is a year-round, full-time, in-office position. We hire for attitude, ability, and cultural fit. We can teach you insurance! This position will involve a lot of processing paperwork and helping clients, so if that sounds intriguing, read on! You'll need to get a lot done by specific deadlines. You'll need to learn our computer system well and be diligent about accurate, well-written communications. You'll need to produce sometimes tedious, repetitive work with efficiency and a helpful attitude. The perfect candidate will have some office experience and love technology.
Why pick us? Because this is a great place to work! We have low turnover, a leadership team that truly cares about our employees as people, and a flexible, positive, and encouraging environment.
What's the job like? You will spend most of your day at your desk working on a computer, answering phone calls, and greeting visitors. About one fifth of your day will be spent standing or walking while you prepare documents for mailing, deliver mail, escort guests to their meetings, etc. While performing the duties of this job, you will be regularly required to sit, stand, talk, hear, reach with hands and arms, use hands and fingers to operate phones, computers, printers, and office machinery. You will occasionally be required to stoop, kneel, crouch, and lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If this sounds like you, please apply today! Passing a background check will be required as a condition of hiring. Securing your property and casualty insurance license will be required as well, timing negotiable. We will cover all of your licensing and training costs. We look forward to hearing from you! Thank you for your interest and good luck on your job hunt, wherever you land!
**Stand out from the crowd by including an introductory message with your application. We will read and reply to every application. Thank you!**
ALL RESUMES MUST BE SUBMITTED VIA EMAIL TO MRODGERS2@FARMERSAGENT.COM
Responsibilities
• First responder for incoming service tasks (walk-ins, calls, etc.)
• Perform service tasks (processing payments, scheduling appointments, updating customer account screens, taking a customer change request, filing, checking and contacting customers about alerts daily)
• Make outbound phone calls to schedule sales appointments for our agents
• Assisting producer/agent in the sales process
• Ensure client records are maintained and respond to client matters in a timely manner, including questions and issues surrounding claims, eligibility, enrollment, and rates
• Research and resolve coverage questions
• Perform commercial service tasks (commercial certificates, commercial renewal policy updates, non-renewals, cancellations and other policy changes, claim submissions)
• Establish/continue customer relationships and follow up with customers, as needed
• Ensure client records are maintained and keep track of outside lines renewals in excel doc.
• Pull files and help producers/agents prepare for client reviews or renewals
• Assist commercial customers with audits when necessary
• Maintain office inventory and supply order lists, communicate with office staff Requirements
• Qualified applicants must be at least 18 years old, have the ability to successfully complete a background check, and must currently possess or be willing to obtain a state P&C insurance license within 45 days
• License at the time of hire is not required, licensing fees will be paid for by employer
• Comfortable talking to people on the phone and using a computer
• Proficient with Microsoft Word, Excel, Outlook and a calculator
• Type quickly and accurately
• Excellent communication skills both verbal and written
• Organized, structured, punctual and will follow the rules
• Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest, ability to keep customer information confidential is a must
• Customer Service experience preferred
Job Type: Full-time
Pay: $17-23 per hour depending on experience
Benefits:
•
Health insurance, after probationary period is met
•
Paid timeoff
•
Professional development assistance
•
IRA
•
Vision insurance
•
Paid Holidays
Schedule:
•
8am-1pm, 2pm-5pm
•
Monday - Friday
Education: High school or equivalent (Required)
Language: English (Required)
Work Location: In person - 307 W. Main Street Enterprise, OR 97828
POSITION WILL REMAIN OPEN UNTIL FILLED